Frequently Asked Questions – Jabong.in

❓ Frequently Asked Questions – Jabong.in

Welcome to our Help Center! Whether you’re shopping for style or managing your order, we’ve got answers to common questions right here.

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🛍️ Ordering & Payment

How can I place an order?

Browse products, add items to your cart, and proceed to checkout. You’ll receive a confirmation via email or SMS once your order is placed.

What payment methods are accepted?

We accept credit/debit cards, UPI, net banking, wallets, and cash on delivery (COD) in select areas.

Is it safe to shop on Jabong.in?

Absolutely. We use secure encryption technology to protect your personal and payment details.

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🚚 Shipping & Delivery

How long does delivery take?

Most orders arrive within 3–7 business days, depending on your location.

Do you offer free shipping?

Free shipping is available on select products and for orders above a certain value. Check product pages for eligibility.

Can I track my order?

Yes! Log in to your account and click on “My Orders” to see real-time tracking.

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🔄 Returns & Refunds

What is the return policy?

• We will give you a free exchange. 
• Please reach us within 24 hours after delivery.
• New product will be shipped after we receive the exchange product (WE DO NOT REFUND).
• The exchange process takes ( 4-5 ) working days.
• Pickup and shipment will be done from brand side.
• Reach us through email
• Please share valid proof/details for the same.

How do I initiate a return?

• Reach us through email. Please reach us within 24 hours after delivery.M

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👤 Account & Support

How do I reset my password?

Go to the login page and click “Forgot Password.” Follow the instructions sent to your registered email.

Can I change my delivery address after placing an order?

You can modify the address only if your order hasn’t been dispatched yet. Contact customer support for help.

How do I reach customer service?

Email us at support@jabong.in

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💎 Products & Availability

Are all items authentic?

Yes! Jabong.in partners directly with top brands to ensure authenticity and quality.

Why is a product I liked no longer available?

Items sell out quickly! Some popular products may be restocked, so keep an eye out or join a waitlist if available.

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Need help with something not listed here? Jump into and drop us a message—we’ll sort it out together.