Customer Support & Dispute Resolution Policy

#### **1. Customer Support Assistance**
Our support team is available to help with:
– Order Tracking & Delivery Queries
– Payment Issues & Refund Status
– Return & Exchange Assistance
– Account & Login Problems
– General Shopping & Product Information

**Contact Methods:**
– **Chat Support** (Available during business hours)
– **Email Support** (support@jabong.in
– **Help Desk Ticket System** (Response within 1 working days)

#### **2. Dispute Resolution Between Customers & Vendors**
Since Jabong.in is a **multi-vendor marketplace**, disputes may arise regarding product quality, deliveries, or refunds. Our resolution process ensures fair outcomes:

**Step 1: Raise a Dispute**
– Customers can submit disputes via their **Jabong.in account** under “Order Issues.”
– The concerned vendor is notified for review.

**Step 2: Vendor Response & Review**
– Vendors must **respond within 2 days** with proposed solutions.
– If the vendor does not resolve the issue, customers can escalate the dispute.

**Step 3: Mediation by Jabong.in**
– Jabong.in reviews case details, customer-provided evidence (photos, receipts), and vendor response.
– A decision is communicated within **10 business days** based on marketplace policies.

#### **3. Resolution Outcomes**
– **Full Refund:** Granted if the product is **damaged, defective, or incorrect**.
– **Partial Refund:** Applied when minor issues are acknowledged.
– **Replacement or Exchange:** For eligible products in stock.
– **No Refund:** If the product **does not meet return conditions** (e.g., used, missing tags, or outside return window).

#### **4. Escalation & Consumer Rights Protection**
If a customer is dissatisfied with a resolution, they may:
– Request further review by **Jabong.in senior support**.
– Seek external consumer grievance redressal as per **local e-commerce laws**.

#### **5. Contact Dispute Resolution Team**
For unresolved concerns, contact **Jabong.in Dispute Support** at support@jabong.in

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